The Eagleware-Elanix support team is now part of Agilent EEsof EDA Support. Before contacting Eagleware support please follow the steps on the main technical support page.
Videos
Eagleware provides a set of instructional videos to help you learn more about GENESYS. Each video covers a different topic, and most videos take less than 10 minutes to complete. You can find the videos in the installation or sometimes more current videos in the forum on the website. If you skipped the intro screen you can click the Splash Screen icon and from there click the button to go to the tutorial page.
Online Forum
You can search the Eagleware Support Forums for an answer to your question or post a new GENESYS or SystemVue question and receive help from Eagleware-Elanix staff plus other users.
Internet
Submit your question on our web-based technical support request form.
Contact Information - Email and Telephone Support
Use the lists below to find the contact information for your location. This information is the same for Eagleware-Elanix products as for Agilent EEsof EDA products such as Advanced Design System (ADS) and RF Design Environment (RFDE).
Within North and South America, calls and emails will be routed directly to GENESYS and SystemVue support staff in the United States. Elsewhere, you will receive local time zone and local language support from trained staff in Agilent Eagleware-Elanix support centers worldwide.
Send Us E-mail
Please include your hardware key serial number, a description of the problem, the exact wording (or a screen capture) of any error messages, the version of GENESYS or SystemVue you are running (Help/About), plus the workspace, library, model, and data files required to reproduce the problem.
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Americas |
eesof_support@agilent.com |
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Asia |
eesof-asia_support@agilent.com |
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Japan |
eesof-japan_support@agilent.com |
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Korea |
eesof_korea@agilent.com |
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Europe |
eesof-europe_support@agilent.com |
Technical Support Telephone Numbers
Americas
|
Country |
Phone Number |
|
Canada |
1 800 473-3763 |
|
United States |
1 800 473-3763 |
Asia
All offices 8:30 am to 5:30 pm, unless otherwise indicated.
|
Country |
Phone Number |
|
Australia |
1800-629-485 |
|
China |
800-810-0189 |
|
Hong Kong |
800-938-693 |
|
India |
1600-112-929 |
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Japan |
0120-560-119 |
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Korea |
+82-2-2004-5004 (best response) or |
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Malaysia |
1800-888-848 |
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New Zealand |
0800 44 5841 |
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Singapore |
1800-375-8100 |
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Taiwan |
0800-047-866 |
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Thailand |
1-800-226-008 |
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All other countries |
Please call 0065-6375-8100 using International dialing. |
Europe Toll-Free Phone Number
From any of the countries in the following
list you can use the toll-free number
00-800-4633-7630. Alternative local phone numbers for each country and
hours of operation are also listed.
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Toll-Free Number 00-800-4633-7630 |
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Belgium |
Italy |
Sweden |
|
Hours of Operation: 8:30 - 18:00 (CET) |
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Alternative Local Phone Numbers
Hours of Operation for all locations 8:30 - 18:00 (CET).
|
Country |
Phone Number |
|
Austria |
+43 125 125 7599 |
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Belgium |
+32 (0) 92255584 |
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Denmark |
+45 4558 2377 |
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Finland |
+358 10 855 2342 |
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France |
+33 1 64 53 54 54 |
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Germany |
+49 7031 464 5324 |
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Ireland |
+353 1 294 7521 |
|
Italy |
+39 029 260 8561 |
|
Israel |
+972 3 928 8584 |
|
Netherlands |
+31 20 547 2479 |
|
Spain |
+34 91 631 3068 |
|
Sweden |
+46 8 5064 8892 |
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Switzerland |
+41 61 286 5573 |
|
UK |
+44 118 927 5392 |
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Fax |
+32 9 270 8292 |
Africa
Hours of Operation 8:30am to 5:30pm.
|
Country |
Phone Number |
|
South Africa |
Toll-Free 00-800-4633-7630 |